Frequently asked questions from our Diaspora Community

How long will it take for the doctor to visit once I have purchased a service?

The time it takes depends upon other cases and prevailing traffic conditions and it can often be much less than this. You will be given an estimated time of arrival for the doctor when the visit is booked.

Will my money be safe?

All payments and remittance are processed through worldremit a regulated money transfer service. All billable transactions are accounted for and confirmation of payment and receipt will be provided through Worldremit ensuring your money is directed for the purpose it is intended for.

How do I know when the service has been provided?

You will receive a report following each visit and any recommendations arising from the visit.

Can I speak with an NCL doctor to discuss my case or if I have a question about the report?

NCL will provide all the details of your allocated practitioner with whom you will be able to discuss your case and queries you may have.

What if I am unhappy about the service provided?

At NCL we are committed to providing a first class service to all our clients. If you are unhappy with our service, please contact us with the details so that we can ensure that you are assisted promptly and efficiently as this will help us with improving our standards. Please contact our UK office on

Can I speak to someone to discuss my needs/ loved ones needs and what options will be the best for me?

Yes once you’ve submitted a contact / enquiry form on our website, you will be called by one of our dedicated team to discuss your requirements in further detail. You are also welcome to give us a call directly and we will be happy to talk to you and discuss the various options available.

Can I choose my own Doctor?

We aim to maintain continuity of service. Subject to availability and the client’s needs, we will endeavour to assign the same Doctor, Nurse or Specialist to a client if requested.

What if I need a referral?

If you need to be referred for hospital or specialist treatment, we can refer you to the appropriate service using our network of specialists and arrange private appointments with the leading specialists at short notice. A good and efficient referral to the right specialist or medical unit can make a huge difference to your medical outcome.

Will I be able to access medicines if required?

In many cases the visiting Doctor will prescribe medication and can administer urgent treatment or medication if required. We will put you in touch with Pharmacies and dispensing services that are within the NCL network to avoid unnecessary delay in starting treatment.

Why Us?

Why Us?

National Care Link is the only platform known to exist for linking Zimbabweans in the Diaspora with health care professionals to deliver a unique model of home based Private Nursing, Private Medical and Specialist health care services across towns and cities in Zimbabwe.

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