Privacy Policy

Privacy policy

We are committed to protecting and respecting your privacy when dealing with your personal information.

This privacy policy sets out the basis on which any personal data we collect from you, your family or that you provide to us, is used, stored, disclosed and processed by us. Please read the following carefully to understand our views and practices regarding your personal data, how we will treat it and your rights in relation to that data. By providing your personal data to us or by using our services, website or other online or digital platform(s) you are accepting or consenting to the practices as described or referred to in this privacy policy.

When we refer to ‘we’, ‘us’ and ‘our’, we mean National Care Link Ltd operating in the UK. We are registered in England and Wales under company number 10375393.

Your Personal Data

When we refer to personal data in this policy, we mean information that can or has the potential to identify you or your family member as an individual. We may hold and use personal data about you as a customer, employee, a patient or in any other capacity. Depending on what services you receive from us this may include sensitive personal data such as information relating to your/their health.

When do we collect personal data about you?

We may collect personal data about you if you:

Register to be a patient or customer with us or book to receive any of our medical or diagnostic services
You are referred by a clinician or any other organisation when you attend for investigations
Visit one of our websites
Apply for a job with us and as part of the recruitment process
Enquire about any of our services
Use or request to use any of our online services
Fill in a form or survey for us
Carry out a transaction on our website
Participate in a competition or promotion or marketing activity
Make online payments
Contact us, for example by email, telephone or social media
Participate in interactive features on any of our websites

Please note in the interests of training and continually improving our services, calls to National Care Link Ltd may be monitored or recorded.

Why do we collect your personal data?

To enable us to carry out our obligations to you in connection with the services we provide and/or arising from any contract entered into between you and us including relating to the provision by us of services to you and related matters such as, billing, accounting and audit, credit or other payment card verification, anti-fraud screening
To process job applications, conduct any pre-employment screening and formalise any contracts of employment and/or contracts of service
Provide you with information, products or services that you request from us
Allow you to participate in interactive features of our services, when you choose to do so
Notify you about changes to our products or services
Respond to requests where we have a legal or regulatory obligation to do so
Check the accuracy of information about you and the quality of your care, your family’s care including auditing medical and billing information for insurance claims as well as part of any claims or litigation process
Support your reporting clinician and other clinical staff
Assess the quality and/or type of care you have received (including giving you the opportunity to complete customer satisfaction surveys) and any concerns or complaints you may raise, so that these can be properly investigated to ensure that content from any of our websites is presented in the most effective manner for you and for your computing device

Lawful Basis

To process your information in accordance with the data protection laws, we must establish a lawful basis for doing so which must be at least one of the following:

Performance of a contract
Legal obligation
For the protection of our and your vital interest
Legitimate interest and/or with your consent

We process your personal information for a number of legitimate interests as set out within this privacy policy having assessed and taken into account your interests, rights and freedoms.

The security and storage of your personal data

Your personal data will be kept confidential and secure and will, unless you agree otherwise, only be used for the purpose(s) for which it was collected and in accordance with this Privacy Policy, applicable data protection laws, clinical records retention periods and clinical confidentiality guidelines.

Sensitive personal data related to you or your family member’s health will only be disclosed to those involved with your treatment or care, or in accordance with data protection laws and guidelines of professional bodies or for the purpose of clinical audits and research (unless you object). We will only use your sensitive personal data for the purposes for which you have given it to us and where we have a lawful basis under the data protection laws to do so.

Organisational and Technical security Measures

We have appropriate organisational and technical security measures in place to prevent unauthorised access or unlawful processing of personal data and to prevent personal data being lost, destroyed or damaged. We continually audit our information systems to make sure that the ongoing security is robust.

Any personal data you provide will be held for as long as is necessary having regard to the purpose for which it was collected and in accordance with all applicable data protection laws and/or appropriate guidance.

Transfers of Personal Data outside the European Economic Area (“EEA”)

Personal data that we collect from you may be transferred to, and stored at, a destination outside the EEA. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Where we transfer your personal data outside the EEA, we will ensure that there are adequate protections in place for your rights, in accordance with data protection laws. By submitting your personal data, and in providing any personal data to us, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

All personal data you provide to us is stored securely. Any payment transactions on our website will be processed securely by third party payment processors. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our website and information systems, you are responsible for keeping that password confidential. We ask you not to share a password with anyone.

The transmission of information via the internet cannot be guaranteed as completely secure. However, we ensure that any information transferred to our websites is via an encrypted connection. Once we have received your information, we will use strict procedures and security features for prevention of unauthorised access.

At your request, we may occasionally transfer personal information to you via email, or you may choose to transfer information to us via email. Email is not a secure method of information transmission; if you choose to send or receive such information via email, you do so at your own risk.

Disclosure of your personal data

We may disclose your personal data (to the extent necessary) to certain third party organisations used to support the delivery of our services during our usual course of business.

These may include the following:

Business partners, suppliers and sub-contractors for the performance of services we provide to you
Organisations providing IT systems support and hosting in relation to the IT systems on which your information is stored
Third party debt collectors for the purposes of debt collection
Delivery companies for the purposes of transportation
Third party service providers for the purposes of storage of information and confidential destruction, third party marketing companies for the purpose of sending marketing emails, subject to obtaining appropriate consent.

Where a third party data processor is used, we make sure that they operate under contractual restrictions with regard to confidentiality and security, in addition to their obligations under data protection laws.

We may also disclose your personal data to third parties in the event that we sell or buy any business or assets or where we are required by law to do so.

Health information collected during provision of treatment or services

Sensitive personal data (including information relating to your health) will only be disclosed to third parties in accordance with this Privacy Policy. That includes third parties involved with your care, or in accordance with data protection laws and guidelines of appropriate professional bodies. Where applicable, it may be disclosed to any person or organisation who may be responsible for meeting your expenses or their agents. It may also be provided to external service providers and regulatory bodies (unless you object) for the purpose of clinical audit to ensure the highest standards of care and record keeping are maintained.

Clinical professionals working with us:

We share clinical information about you with our clinical professionals as we think necessary for your or your family care. Clinical professionals working with us might be our employees, or they might be independent consultants in private practice. In the case of independent consultants, the consultant is the data controller of your personal data, either alone or jointly with us and will be required to maintain their own records in accordance with data protection laws and applicable clinical confidential guidelines and retention periods. In all circumstances, those individual consultants will only process your personal data for the purposes set out in this Privacy Policy or as otherwise notified to you.

Your Insurer:

We share with your medical insurer information about your treatment, its clinical necessity and its cost, only if they are paying for all or part of your treatment with us. We provide only the information to which they are entitled. If you raise a complaint or a claim we may be required to share personal data with your medical insurer for the purposes of investigating any complaint/claim.

In an emergency and if you are incapacitated, we may also process your personal data (including sensitive personal data) or make personal data available to third parties on the basis of protecting your ‘vital interest’ (i.e. your life or your health).

Our premises maybe surveyed by CCTV for the purposes of security and the safe provision of care. Images and videos may be retained for a limited period.

Your Rights

You have the following rights in relation to your personal data

Right of access: the right to make a written request for details of your personal information and a copy of that personal information
Right to rectification: the right to have inaccurate information about you corrected or removed
Right to erasure ('right to be forgotten'): the right to have certain personal information about you erased
Right to restriction of processing: the right to request that your personal information is only used for restricted purposes
Right to object: the right to object to processing of your personal information in cases where our processing is based on the performance of a task carried out in the public interest or we have let you know the processing is necessary for our or a third party’s legitimate interests.
Right to data portability: the right to ask for the personal information you have made available to us to be transferred to you or a third party in machine-readable formats
Right to withdraw consent: the right to withdraw any consent you have previously given us to handle your personal information. If you withdraw your consent, this will not affect the lawfulness of Alliance’s use of your personal information prior to the withdrawal of your consent and we will let you know if we will no longer be able to provide you your chosen product or service
Right in relation to automated decisions: you have the right not to be subject to a decision based solely on automated processing which produces legal effects concerning you or similarly significantly affects you, unless it is necessary for entering into a contract with you, it is authorised by law or you have given your explicit consent. We will let you know when such decisions are made, the lawful grounds we rely on and the rights you have.

Please note: Your rights are not absolute: they do not always apply in all cases and we will let you know in our correspondence with you how and whether we will be able to comply with your request

If you want to exercise your rights in respect of your personal data, the best way to do so is to contact us by email at [email protected] or to write to us for the attention of the data protection officer at the address below. In order to protect your privacy, we may ask you to prove your identity before we take any steps in response to such a request.

National Care Link Ltd

Unit 1, Penthouse

Arundel House

Amberley Court,

Whitworth Road,

Crawley,

West Sussex,

RH11 7XL

If you are not satisfied with how we handle your request, you can contact the Information Commissioner’s Office on 0303 123 1113 or visit their website (http://www.ico.org.uk).

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and as a result it may be amended from time to time without notice. As a result we encourage you to review this Privacy Policy regularly.