We are committed to protecting and respecting your privacy when dealing with your personal information.
When we refer to ‘we’, ‘us’ and ‘our’, we mean National Care Link Ltd operating in the UK. We are registered in England and Wales under company number 10375393.
When we refer to personal data in this policy, we mean information that can or has the potential to identify you or your family member as an individual. We may hold and use personal data about you as a customer, employee, a patient or in any other capacity. Depending on what services you receive from us this may include sensitive personal data such as information relating to your/their health.
We may collect personal data about you if you:
Please note in the interests of training and continually improving our services, calls to National Care Link Ltd may be monitored or recorded.
To process your information in accordance with the data protection laws, we must establish a lawful basis for doing so which must be at least one of the following:
Sensitive personal data related to you or your family member’s health will only be disclosed to those involved with your treatment or care, or in accordance with data protection laws and guidelines of professional bodies or for the purpose of clinical audits and research (unless you object). We will only use your sensitive personal data for the purposes for which you have given it to us and where we have a lawful basis under the data protection laws to do so.
We have appropriate organisational and technical security measures in place to prevent unauthorised access or unlawful processing of personal data and to prevent personal data being lost, destroyed or damaged. We continually audit our information systems to make sure that the ongoing security is robust.
Any personal data you provide will be held for as long as is necessary having regard to the purpose for which it was collected and in accordance with all applicable data protection laws and/or appropriate guidance.
All personal data you provide to us is stored securely. Any payment transactions on our website will be processed securely by third party payment processors. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our website and information systems, you are responsible for keeping that password confidential. We ask you not to share a password with anyone.
The transmission of information via the internet cannot be guaranteed as completely secure. However, we ensure that any information transferred to our websites is via an encrypted connection. Once we have received your information, we will use strict procedures and security features for prevention of unauthorised access.
At your request, we may occasionally transfer personal information to you via email, or you may choose to transfer information to us via email. Email is not a secure method of information transmission; if you choose to send or receive such information via email, you do so at your own risk.
We may disclose your personal data (to the extent necessary) to certain third party organisations used to support the delivery of our services during our usual course of business.
These may include the following:
Where a third party data processor is used, we make sure that they operate under contractual restrictions with regard to confidentiality and security, in addition to their obligations under data protection laws.
We may also disclose your personal data to third parties in the event that we sell or buy any business or assets or where we are required by law to do so.
We share with your medical insurer information about your treatment, its clinical necessity and its cost, only if they are paying for all or part of your treatment with us. We provide only the information to which they are entitled. If you raise a complaint or a claim we may be required to share personal data with your medical insurer for the purposes of investigating any complaint/claim.
In an emergency and if you are incapacitated, we may also process your personal data (including sensitive personal data) or make personal data available to third parties on the basis of protecting your ‘vital interest’ (i.e. your life or your health).
Our premises maybe surveyed by CCTV for the purposes of security and the safe provision of care. Images and videos may be retained for a limited period.
You have the following rights in relation to your personal data
Please note: Your rights are not absolute: they do not always apply in all cases and we will let you know in our correspondence with you how and whether we will be able to comply with your request
If you want to exercise your rights in respect of your personal data, the best way to do so is to contact us by email at [email protected] or to write to us for the attention of the data protection officer at the address below. In order to protect your privacy, we may ask you to prove your identity before we take any steps in response to such a request.
National Care Link Ltd
Unit 1, Penthouse
If you are not satisfied with how we handle your request, you can contact the Information Commissioner’s Office on 0303 123 1113 or visit their website (http://www.ico.org.uk).
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